Effective: October 8, 2026
This policy forms part of our Terms of Service. Words defined there have the same meaning here.
The only payment ValueSkins receives is its fee: 750 rupees plus Goods and Services Tax at the applicable rate (currently 18%, making 885 rupees) for each Deal. The Brand pays it through our payment processor after confirming a Creator.
Signing up, browsing, and applying are free. There is nothing else to refund.
Before the fee is paid: A Brand may cancel a Deal at no cost.
After the fee is paid: The Deal cannot be cancelled through the Platform.
Creators: A Creator cannot cancel a Deal through the Platform after being confirmed. A Creator who cannot carry out a Deal must tell the Brand and us by email without delay.
The fee pays for the use of the Platform to post a Deal, receive applications, and confirm a Creator. That service has been provided by the time the fee is paid, so the fee is not refundable once paid, except in the cases below.
We will refund the fee in full where:
How to ask: Email founder@valueskins.com with the Deal and the payment reference. We will acknowledge your request within 24 hours and decide it within 15 days.
How a refund is paid: An approved refund is sent to the original payment method through our payment processor. It usually reaches you within 5 to 7 working days, depending on your bank.
A Brand pays the Creator directly by UPI. That money does not pass through ValueSkins. We do not hold it, and we cannot refund, reverse, or recover it.
If a Brand has paid a Creator and the Deal does not go ahead, or the Brand believes the content was not delivered as agreed, the return of that money is a matter between the Brand and the Creator. Either may email founder@valueskins.com and we will review the Deal record as described in the Terms of Service, but we do not guarantee any outcome and we do not compensate either party.
A UPI payment sent to an incorrect UPI ID cannot be recalled by ValueSkins. The Brand should contact its own bank or UPI application without delay.
If you believe the fee was charged in error, please email us first so that we can put it right. If a chargeback is raised with a bank or card issuer for a fee that was correctly charged, we will provide the Deal record to our payment processor to contest it, and we may suspend the account while it is reviewed.
Questions about this policy: founder@valueskins.com or +91 88056 95324.